FAQs

Travel Planning

Yes, there are arrival taxes but they are included in the price of your airline ticket.

By all means, yes. All Star Velocean is even equipped with Signature Single Suites. These suites are built especially for singles, so no need to share a suite if you don’t want to. We will assist in having you buddy up with someone for diving. It’s a great way to meet other likeminded adventure travelers who love to dive!

Yes, we have a list of hotels that are convenient to the dock in each port of boarding. Most travelers plan to arrive at least a day early to acclimate to the time change and allow for any travel delays. Click here for a list of Indonesian hotels.

For visits under 30 days, and for pleasure, no visa is required to visit Indonesia.

Local ground transfers are included in the price of your trip. We will provide transfers between the airport and local hotels and the Velocean. If you arrive a day early we can provide a transfer to the hotel and also to the yacht on boarding day.

No, prices are the same for divers and non-divers alike.

We recommend you travel with U.S. dollars (USD) and suggest you purchase some Indonesian Rupiah (IDR) for payment of airline luggage surcharges and any incidentals, if any.

U.S. dollars (USD) and Indonesian rupiah (IDR) currencies are accepted as are Visa and MasterCard credit cards.

If you are delayed the U.S. Reservations Office can take your calls Monday thru Friday 9:00am – 5:00pm EST at 800.327.9600 or 954.734.7111.

Please note: this is the main reason we highly recommend travel insurance. The vessel cannot wait unless it’s full charter and then it would be up to the group leader if they wish to wait. If you end up misconnecting with the boat, the Velocean will assist you in finding a speed boat to take you to the vessel, however the cost will be borne by the guest.

We offer multiple itineraries with various lengths. Komodo, Raja Ampat and the Banda Sea are the three main areas we dive with Wakatobi and Forgotten Islands offered between those two seasons, optimizing conditions throughout the year.

The liveaboard business is a service industry, and although the general public is seldom aware of it, gratuities are a major part of a crewmember’s salary. Few other recreational activities rely so heavily upon the professionals in charge for your enjoyment and safety. A gratuity of 10-15% is customary, but many leave more when they feel the service was outstanding. If you are disappointed with the service, you should inform the captain of your feelings right away so he may rectify the situation. Credit cards are accepted on board.

We recommend booking flights that arrive into the port city no later than 11:00am local time. Boarding time is 12:00pm.

Guests will need to vacate their suites by 10:00am but can remain onboard until 3:00pm if they have flights later in the day.

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Policies

More than one year (12 months) from departure, a refund will be issued less a 5% service fee. Within one year (12 months) of departure, payment is forfeited unless we fill the space, then a full refund will be issued less a 5% service fee.

We require a deposit of 30% of trip value within seven (7) days or reservation and full payment is due 120 days prior to departure. We accept MasterCard, Visa, and Discover, personal check, money order and wire transfers.

A re-book credit is offered based on the number of dives missed. There are no refunds. For this reason, we recommend Trip Insurance. See FAQ – Do I need Trip Insurance?

No, prices are the same for divers and non-divers alike.

The fees include port tax and dive permits for any of the Marine Parks. These fees may be prepaid or are payable on board when you check out.Ê Onboard payments can be made by credit card or cash in U.S. Dollars (USD) or Indonesian Rupiah (IDR).

Minimum age is 3 years old. If the parents dive we can provide nanny service for $250.00 USD per day.

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Diving

All dives are guided by our expert staff. All Star Velocean has 5 dive guides onboard, two of which are certified instructors.

The tenders are rigid and made of aluminum.

By all means, yes. All Star Velocean is even equipped with Signature Single Suites. These suites are built especially for singles, so no need to share a suite if you don’t want to. We will assist in having you buddy up with someone for diving. It’s a great way to meet other likeminded adventure travelers who love to dive!

Yes, but guests are required to bring their own cylinder. Pre-packed Softnolime 797 is available for $100.00 USD/pack.

Yes, with prior arrangements, you can rent dive gear. For rental rates, click here. Please request these items on your Trip Application. Payment is made while on board. All rentals must be arranged prior to departure.

Yes, a private dive guide can be arranged with 6 weeks advance notice (prior the trip start) at $200.00 per diving day.

Yes, you can, we will provide a guide for you to snorkel.

Yes, on the main deck in the expansive lounge area, there are private work stations with unrivaled views where photographers can work on their cameras. We suggest you bring your own computer if you require one.

In total we have 24 crew members with 1 experienced dive guides and instructors, 1 cruise director and one assistant cruise director.

Divers will normally have the opportunity to log 3 dives plus one evening or night dive per day.

Night dives will be offered as often as possible. We travel during the evenings and there is no night dive on the first or last day.

Every guest will be provided a complimentary Nautilus ENOS GPS diver rescue locator to use while diving. A surface marker buoy (smb) is highly recommended.

Yes, 32% nitrox is available and complimentary for all guests that are nitrox certified.

Location Water Temperature (F/C) Air Temperature (F/C)
Raja Ampat 80-86 / 26-30 79-84 / 26-29
Komodo 79-85 / 26-30 70-86 / 21-30
Banda Sea 79-84 / 26-29 80-90 / 26-32
Alor North 70-84 / 21-29 77-84 / 25-29
Alor South 75-77 / 24-25 77-84 / 25-29
Maluku 79-86 / 26-30 82-90 / 28-32
Wakatobi 79-86 / 26-30 79-86 / 26-30

As unglamorous as it sounds it’s really fun for divers that enjoy finding the little things. Muck diving is usually done at the bottom of the ocean with a sand or sediment base where all of the small macro animals live and hide. This is heaven for macro photographers. Look for small shrimp, nudibranchs, juvenile crabs, frog fish and small octopi and many other camouflaged critters. It’s really important to keep fin action to a minimum as to not stir up the bottom.

PADI Open Water certification or equivalent, but we highly recommend having at least an Advanced Open Water certification as some of the beautiful dive sites are deeper than 60 feet (18m). Of course, guests can take the course on board too.

We dive with 80 CF (12L) tanks. 100 CF (15L) tanks are available for $10 per day.

The tanks are equipped with yoke valves and we have DIN available.

The sharks of Indonesia are exotic! Look for the wobbegong sharks in Raja Ampat and whale sharks, hammerheads and whitetips as well.

It is recommended that all passengers purchase travel protection to help protect you and your trip investment. It is also recommended that all divers have diving accident insurance. For more information and to purchase dive and travel insurance, visit the providers below:

Diveassure: For annual combination trip and dive accident insurance.

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On Board

Shampoo and body wash are provided in the well-appointed bathrooms.

Non-alcoholic beverages of water, tea, soft drinks and coffee are included. We provide a high quality coffee machine with roasted local coffee beans for lattes cappuccino, Americanos and standard coffee at no additional cost. You can enjoy your coffee moments all day long. Beer and liquor is available for purchase onboard.

All suites are air conditioned with personal climate control. Each suite has large windows with oceanviews and are located on the main and upper decks.

Yes, we do have paddle boards (SUPs) for guest use.

Yes. Plush towels are provided in your suite and changed every day. Towels for outdoor use are also provided after every dive.

Yes, you can, we will provide a guide for you to snorkel.

Yes, there is a Bose sound system in the lounge and outdoor sections. Moreover, in each guest room is equipped with Bose sound dock. The Platinum Oceanfront Suites will be equipped with full Bose sound system.

We highly recommend proper footwear for these eco adventures. Flip flops are not always suitable. We suggest water shoes or TEVA type sandals. Sneakers are fine but they will get wet!

Yes, on the main deck in the expansive lounge area, there are private work stations with unrivaled views where photographers can work on their cameras. We suggest you bring your own computer if you require one.

The Velocean liveaboard is a 170 ft. (52m) all aluminum infrastructure with twin engines. With a cruising speed of 20 knots, she is twice as fast as other liveaboards and is the fastest in Indonesia. This means we are able to reach the dive sites faster, cover more area and give you more time to relax.

Electricity on All Star Velocean is 220v with all international sockets. Furthermore, each suite is equipped with USB and USB-C sockets as well, for charging. Even better, if your cell phone is capable of wireless charging, there is also a 7.5w wireless charging station in each suite.

In total we have 24 crew members with 1 experienced dive guides and instructors, 1 cruise director and one assistant cruise director.

A maximum of 18 guests are accommodated in 10 suites with 24 professional crew to ensure the service level and comfort of our VIP guests.

Yes, a 30-minute complimentary massage is included for each guest. Massage packages are also available for purchase.

Complimentary laundry service is available once on a trip of less than 10 days and twice for trips longer than 10 days. Additional laundry service can be purchased while on board.

Yes, we do provide reef safe sunscreen but because of each person’s individual SPF needs or allergies, we recommend you do bring your own. Please make sure it is reef safe and ocean friendly.

Smoking is only permitted on the top deck and outdoor salon where receptacles for butt disposal are located. Please do not throw them overboard into the ocean.

We recommend that guests that wish to photo edit onboard bring their own computer as software differs for each camera.

We provide a storage area for your dive gear on the dive deck and your luggage can be stored in your cabin.

Yes, we do have a satellite phone on board and guests can use it at a cost of $2.00 USD per minute.

Yes, we have two – 55 inch TVs on board in the continental dining room and the lounge with a USB full of movies. The Platinum Oceanfront Suites each have a television in the suite. Play Station 4 is also available on board.

All Star Velocean has a 30 ton tank and two water makers which are able to provide 20 tons of fresh water daily.

Complimentary Wi-Fi is available with speeds of up to 512kb dl 128 kb ul shared. This accommodates basic messaging and applications such as WhatsApp, email, social media – enough to stay connected with your family or office. Notably, Wi-Fi with speeds up to 10mbps dl/2mbps is available at a cost of $200.00 USD per day for 100mb.

On Velocean, five meals are served daily either as a buffet or an ˆ la carte meal.

Pre-breakfast is presented for the early morning person with breads, pastries and cereals. Breakfast, lunch, afternoon snacks and dinner will follow. Local fruits and/or desserts are also served with every meal.

We recommend you travel with U.S. dollars (USD) and suggest you purchase some Indonesian Rupiah (IDR) for payment of airline luggage surcharges and any incidentals, if any.

U.S. dollars (USD) and Indonesian rupiah (IDR) currencies are accepted as are Visa and MasterCard credit cards.

Please let us know your request at least 2 weeks prior the trip through your online Trip Application. We will do our best to accommodate your dietary preferences. Vegetarian, vegan and gluten free are pretty easy to work with as well as allergies so let us know upon booking if you require special meals. Please remember that you are participating in an adventure travel vacation that is occurring in a remote part of the world. Many of the modern conveniences, brands and pre-packaged goods we use at home are not available in remote destinations. As such, many special requests that are very specific may be difficult to accommodate.

Finally, if you are celebrating a birthday, anniversary, or other special life event, please let us know. Our crew stands ready to assist you in making your special day something to remember.

If someone needs to get in contact with you because of a true emergency, they may contact our U.S. Reservations Office and we will relay the message. Keep in mind that the boat will be in remote areas and any interruption will cause missed diving so be sure this is a true emergency. The captain has a SAT phone that is enabled each day for an hour to receive important messages.

Dive liveaboard cruising is an appealing alternative to conventional land based dive vacations and larger cruise ships. We offer a richer travel experience – one that goes beyond the typical tourist sites. Aboard All Star Velocean you’ll get to experience a week of luxury, delicious meals and great diving along with optional included shore excursions and eco-adventures. With its size, diversity and expanse, this is the absolute best way to dive Indonesia!

English and Bahasa, an Indonesian language, are spoken. With a full boat charter, we will try to provide a dive guide that is able to speak your language. Advance notice required.

Yes, at least two shore excursions will be offered. If requested more can be accommodated but dives may be sacrificed due to timing.

Motion sickness medication should be brought along in the event that we encounter rough seas. We want you to be comfortable. The boat will spend the night in calm anchorages and normally scuba diving will be done on the lee side of the islands. The best thing about a liveaboard diving vacation is that we can flex our schedule to go where the weather and conditions are best!

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Miscellaneous

We provide a storage area for your dive gear on the dive deck and your luggage can be stored in your cabin.

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