If you are delayed the U.S. Reservations Office can take your calls Monday thru Friday 9:00am – 5:00pm EST at 800.327.9600 (U.S. and Canada) or 954.734.7111.

Please note: this is the main reason we highly recommend travel insurance. The vessel cannot wait unless it’s full charter and then it would be up to the group leader if they wish to wait. If you end up misconnecting with the boat, the Velocean will assist you in finding a speed boat to take you to the vessel, however the cost will be borne by the guest.